Thursday, September 1, 2011

Termination of TM Prepaid Homeline

Just to let many of you know, the old RING RING program which relies on the home user to prepay their home line for calling and rental credit is coming to a close. I have been swamped with many customers who are still on the prepaid program, on how and what will happen after this.

 

What it is, actually is the number of inactive number of customers (me included) who use the RING RING CARD (aka iTalk Card) to purchase airtime for their residential landline phones. Though the actual calling rate is 40c for local and mobile phones (Same Zone), and between RM1.20 to RM2.40 for outstation calls (aka long distance), the savings is on the line rental which is actually RM3 per month, and it must be recharged every 30days. If one relapsed the recharge period , they have a grace period of 30 days before the incoming call facility is TOSsed (Temporarily Out-of Service – TOS) and a new Starter pack is needed (RM30) obtainable from TM Point outlets (not dealers).  Recharge coupons are activated by purchasing iTalk cards (RM10/30/50).

 

However, due to many relapses and the lack of recharge starter packs (RESTART PACKS) , TM are running out of numbers in many areas , such as Penang , Kulim, Seremban, Melaka, Muar , Bahau and the regions. Thus , the termination of contract or automatic conversion process for all. Any have loads of money prepaid into their account, and this is the issue. As such, from what I was told and saw, by end of September 2011 or Early October, all Prepaid Numbers are converted and Normalised into POST PAY services at standard call plans.

 

What is means, is that the current rental plan will be RM25+RM4 (itemized billing , Paperbilling and duties) per month and that is supposingly the minimum. There is another stealth program, which is RM15 for DOMESTIC CALLS ONLY, meaning within the same exchange. For example, if you are in Seremban 06-677xxxx, you can call the same exchange of Seremban, Senawang and Rasah ( 677/766 ) zones only and no regional or mobile calls. It only allows free incoming calls. It is good for those who don’t use much. But contrary to what many people say, it’s quite dangerous, if you need to call your next of kin etc.

 

Another package is the ITKS plan for STUDENTS. This has no rental but prepaid card is needed to call out and no incoming calls accepted (HOTLINE SERVICE). But honestly, this is not good. Streamyx or UNIFI packages offer free landline call plans for RM110/mth!

 

If you need more details.. please ask!

2 comments:

  1. I beg to differ. TM never force customers to accept postpaid fixed line. I am TM home prepaid user since the year 2005 even until now without any "interruption" from the TM (converting to postpaid,etc)
    Ring2 card is already gone. But you can still recharge the TM Home Prepaid by using Italk card.
    Interestingly, TM offered us the cheapest streamyx plan with netbook that is RM38 per month without RM18 as an additional charge for subscribing streamyx.

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  2. What happens when tm prepaid is not renewed? I know the balance gonna be gone, but what abt the line itself? Does it auto convert into standard line? Or it auto terminated?

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